Privacy Policy 7club – Personal Data Protection for Malaysian Members

7club collects your personal data only when necessary to provide the services you request and to meet applicable legal requirements. The categories of data we collect are as follows:

7club does not collect sensitive personal data such as health information, religious beliefs, political views, or biometric data unless it is specifically required for identity verification purposes and with your express consent.

7club collects your personal data through several methods, depending on how you interact with our platform:

• Account Registration: When you register a new account with 7club, you directly provide basic information such as your name, phone number, and password.
• Identity Verification (KYC): When you submit identity verification documents such as your MyKad or passport to fulfil KYC requirements prior to your first withdrawal, or when requested by 7club.
• Financial Transactions: When you make a deposit or withdrawal via DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost or FPX, we receive the transaction information required to process your payment.
• Platform Usage: When you use the 7club platform, our systems automatically record technical information such as your IP address, device type, web browser, and activity logs for security and service improvement purposes.
• Customer Support Communications: When you contact the 7club customer support team via live chat, email or WhatsApp, a record of the conversation is retained for reference and service quality improvement.
• Cookies and Similar Technologies: The 7club platform uses cookies to remember your preferences, maintain your login session, and analyse platform usage patterns in an aggregated and anonymised manner.

7club uses your personal data solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for which we use your data are as follows:

• Account Management: To create, manage, and secure your 7club account, including identity verification, password recovery, and monitoring for suspicious activity.
• Transaction Processing: To process your deposits and withdrawals via your chosen Malaysian payment method – DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost or FPX.
• Service Delivery: To enable you to access and use all features of the 7club platform, including slots, live casino, football betting, badminton, other sports, and lottery.
• Legal Compliance: To fulfil applicable legal obligations, including Anti-Money Laundering (AML) requirements, PDPA compliance and other reporting obligations prescribed under Malaysian law.
• Responsible Gaming: To monitor your gaming patterns in order to identify signs of problem gambling and to enforce the limits you have set for yourself.
• Service Communications: To send notifications relating to your account, verify transactions and inform you of important changes to our terms or policies.
• Marketing (with Consent): To send you promotional information and exclusive offers, provided you have consented to receive marketing communications from 7club. You may unsubscribe at any time.
• Platform Enhancements: To analyse aggregated platform usage patterns for the purpose of improving user experience, introducing new features, and maintaining the technical stability of the 7club platform.

The security of your personal data is 7club's absolute top priority. We invest in the latest security infrastructure and implement layered protection measures to ensure your data remains secure at all times.

The security measures we employ include:

• Data Encryption in Transit: All data transmitted between your device and 7club's servers is protected with TLS 1.3 protocol and 256-bit SSL encryption, ensuring that no third party can intercept or read your data.
• Encryption of Data at Rest: Sensitive data such as passwords, financial information, and identity documents are stored in encrypted form using industry-leading encryption algorithms. Your password is stored as a hash and cannot be read by anyone, including 7club staff.
• Internal Access Controls: Only 7club staff who require access to your personal data to carry out their authorised duties are permitted to do so. All access is logged and monitored automatically.
• Continuous Threat Monitoring: 7club's security system monitors all unauthorised access attempts, cyberattacks and suspicious activity in real time, 24 hours a day.
• Regular Security Audits: The 7club platform undergoes regular independent security audits to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan: 7club has a comprehensive incident response plan to handle any data breaches. In the event of an incident involving your data, we will notify you within the timeframe required under the PDPA.

7club takes a strict approach to sharing members' personal data. We do not sell, rent, or disclose your personal data to third parties for their own marketing purposes.

However, there are limited circumstances in which we may need to share your data with trusted third parties, namely:

• Payment Service Providers: To process your deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, and FPX – these providers only receive the data necessary to process your transaction.
• Game Software Provider: Third-party game providers that supply slots, Live Casino, and other games on the 7club platform may receive data necessary to operate the games correctly and to comply with their licensing requirements.
• Technical Service Providers: Companies that provide technology infrastructure, hosting, analytics, and technical support services that help us operate the 7club platform.
• Legal Authorities: We may be required to disclose your personal data to legal authorities, law enforcement agencies, or regulatory bodies when mandated by Malaysian law or a court order.
• Fraud Prevention: Fraud prevention agencies or industry bodies that assist us in identifying and preventing fraudulent activity, money laundering, or platform abuse.

All third parties with whom we share data are bound by strict data protection agreements and are required to handle your personal data to the same or higher security standards that we uphold.

The 7club platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates at its best. The following are the types of cookies we use:

• Essential Cookies: Required for the core functionality of the 7club platform, including maintaining your login session, account security, and basic platform navigation. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Remembering your preferences such as language settings, display preferences and other options to ensure a more personalised experience each time you visit the 7club platform.
• Analytics Cookies: To help us understand how users interact with the 7club platform on an aggregated, anonymous basis — including the most frequently visited pages, time spent in each section, and general navigation patterns. This information is used to improve the platform.
• Security Cookies: To help detect and prevent unauthorised login attempts, cyberattacks, and suspicious account activity.

You can manage cookie settings through your web browser. Most browsers allow you to view, manage, and delete stored cookies. However, disabling essential cookies may affect the functionality of the 7club platform and your overall user experience.

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact the 7club customer support team by email at support@7club-vip.com or via live chat. Data rights requests will be processed within 14 business days. In cases where additional identity verification is required, the processing period may be extended.

7club retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or to fulfil applicable legal obligations.

Our data retention guidelines are as follows:

• Active Account Data: Personal data for active accounts is retained for as long as your account remains active with 7club.
• Data After Account Closure: Following account closure, we retain your basic personal data for a minimum of 7 years to meet anti-money laundering and financial reporting legal requirements.
• Transaction Records: Records of all financial transactions are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Customer Support Communication Records: Customer support session records are retained for 3 years for dispute reference and service quality improvement purposes.
• Technical Logs: System and security logs are retained for 12 months for security analysis and fraud detection purposes.
• Marketing Data: Data used for marketing purposes is retained until you withdraw your consent or request its deletion.

When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered or linked back to your identity.

7club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements or improvements in how we protect your data.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Display a prominent notice on the 7club platform regarding the changes that have been made
• Sending notifications via email or in-platform alerts to members who may be affected by the changes

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your privacy. Your continued use of the 7club platform after any changes take effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about how 7club handles your personal data, we encourage you to reach out to us directly. Our data protection team is ready to assist you.

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the Department of Personal Data Protection under the Ministry of Digital Malaysia.